5

I am said husband, and I can't rave enough about the service at Taylormade (and my wife, of course, is awesome to take my car to her campus where they pick it up). I have had my car serviced here probably 5 times now. They have always been courteous, extremely fast, accurate in their expectation setting and competitively priced. I have had two issues with work they've done for me. The first was a minor mistake in repacking my bearings, so it made a funny noise. They had it fixed within an hour. The second, as mentioned by my wife, was the clandestine replacement of my alumni license plate holder with one of their Taylormade ones. The old one probably needed replacing anyway, but they were amazingly responsive in ordering a new alumni plate and sending it to us, even offering to install it for me (I think I can handle the job;-). No one person or firm is perfect, but the ones that turn mistakes - big or small - into opportunities to provide great customer service always thrive. Taylormade does just that and has a lifelong customer in me.

5

I used to have my car serviced here but now I have a Prius so I take it to the Toyota dealership. I continue to take my husband's car for service. Their prices are extremely reasonable, they are very nice and seem to be honest car repair people. I think the biggest perk is that they will come pick up the car on Genentech campus and return it. Plus, they wash the cars for you! My one complaint is that they took my husband's license plate frame off and replaced it with one that advertises Taylormade. We miss his UC Davis Alumni plate frame. UPDATE! The folks at Taylormade read my Yelp review and not only called me directly to apologize but ordered a replacement for Doug and will deliver it to my office. The hubbie will be so excited about this! 6 STARS FOR TAYLORMADE!

5

I was absolutely 100% satisfied by Taylor Made - Incredibly courteous staff, and went the extra mile to inspect the car and make the appropriate repairs for a fair price. They even delivered the repaired car to my husband's office in Daly City. We will be taking both our cars here in the future. Highly recommended.

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