seriously, 6 stars! and, i'm cranky lately! i don't know how they are so nice?!? but they are. customer service, professional demeanor, accomodating, friendly-- all above and beyond what i have come to expect from a mechanic or any other service provider. really! so, just brought in the 2004 murano for some deferred maintenance and burning oil/fluid smell. they were polite, helpful, respectful. they did the job, in the tme promised! and when i had a conflict with getting over there to pick up the car before they closed, they were more than helpful to make it work. they gave me the option to pick up the car over the holliday week-end, while they were closed, as the manager was coming in for a few hours, gave me his personal cell # to call if i wanted to come then, or leave it in the facility, safe and secure, until after the long thanksgiving week-end was over. nice! accomodating! and, it was me that couldn't get over there, not at all their fault or under their control. so, came to get the car, got a ride from bart to the shop from them. the car was done, washed!!, and it cost a bit less than the estimated cost!! fantastic! again, super friendly and polite. i have to admit, i was sort of taken aback at how nice they were. i am unfortunately not used to people giving good customer service. wow! what i nice change of pace! i never once had that feeling i was being taken advantage of because i'm a woman and don't really know cars. nice! when i got the car back, the wheel lock key was out of the original packaging, and just in the car. called romero to ask him about it. i explained i had not yet registered the key, and did they still possibly have the package with the info/ serial # to register it. i told him i felt it was my fault for not being clear that I still wanted and needed that package. he said no, it was gone. he apologized, and get this! he offered to order an new one, register it under my name and info, and install it on my next visit. FREE of charge. holy crap, unless the car blows up on a future visit (don't expect that to happen, btw ;) ) I have a new mechanic. and one i actually like and trust. yippee!!